Shipping policy
Last updated: 14-July-24
At FreezeFit, we are committed to providing you with excellent service and timely delivery of your purchases. Please read our shipping policy below for more information.
Free Delivery
We are pleased to offer free delivery on all orders across Lebanon. There are no minimum purchase requirements or hidden fees.
Shipping Time
- Delivery Time: Orders will be delivered within 2-5 business days.
- Processing Time: Orders are typically processed within 1-2 business days before shipping. Please note that orders placed on weekends or holidays will be processed the next business day.
Order Tracking
- Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your delivery.
Delivery Issues
- Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for deliveries to incorrect or incomplete addresses.
- Delivery Attempts: If a delivery attempt is unsuccessful, our courier will contact you to arrange a new delivery time.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at info@freezefit.me immediately. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
- Email: info@freezefit.me
- WhatsApp: +49 157 58299569
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Phone: +961 81 694 622
Thank you for shopping with FreezeFit. We appreciate your business and are dedicated to providing you with the best service possible.